South India's Leading Digital Commerce

Information We Collect

At Nishok Enterprises, we collect information to provide better services to all our users. We collect information in the following ways:

• Information you give us: When you create an account, place an order, or contact us, we may ask for personal information like your name, email address, telephone number, or credit card details.
• Information we get from your use of our services: We collect information about the services that you use and how you use them, like when you visit our website or view and interact with our content.

How We Use Information

We use the information we collect from all our services for the following purposes:

• To provide, maintain, protect and improve our services
• To develop new services
• To protect Nishok Enterprises and our users
• To offer you tailored content

Information Sharing

We do not share personal information with companies, organizations and individuals outside of Nishok Enterprises unless one of the following circumstances applies:

• With your consent
• For external processing with our affiliates or other trusted businesses or persons
• For legal reasons

Information Security

We work hard to protect Nishok Enterprises and our users from unauthorized access to or unauthorized alteration, disclosure or destruction of information we hold. In particular:

• We encrypt many of our services using SSL
• We review our information collection, storage and processing practices, including physical security measures, to guard against unauthorized access to systems
• We restrict access to personal information to Nishok Enterprises employees, contractors and agents who need to know that information in order to process it for us, and who are subject to strict contractual confidentiality obligations

Changes to This Policy

Our Privacy Policy may change from time to time. We will post any privacy policy changes on this page and, if the changes are significant, we will provide a more prominent notice.

Return Policy

We aim to make your shopping experience smooth and worry-free. If you're not fully satisfied with your purchase, you can return eligible items within 7 days of delivery.

• Items must be unused, undamaged, and returned in original packaging.
• Refunds will be processed within 5–7 business days after inspection.
• Some items (like perishable goods or hygiene products) may not be eligible for return.

Refund Process

Once we receive your returned item and complete our inspection, we will initiate the refund process:

• Refunds will be credited to the original payment method
• Processing time may vary depending on your payment method and bank
• You will receive an email confirmation once your refund has been processed

Non-Returnable Items

Certain types of items cannot be returned, like perishable goods, custom products, personal care goods, and items that are intimate or sanitary. Please get in touch if you have questions or concerns about your specific item.

Cancellation Policy

The customer can choose to cancel an order any time before it's dispatched. The order cannot be cancelled once it's out for delivery. However, the customer may choose to reject it at the doorstep.

The time window for cancellation varies based on different categories and the order cannot be cancelled once the specified time has passed.

In some cases, the customer may not be allowed to cancel the order for free, post the specified time and a cancellation fee will be charged. The details about the time window mentioned on the product page or order confirmation page will be considered final.

In case of any cancellation from the seller due to unforeseen circumstances, a full refund will be initiated for prepaid orders.

Nishok Enterprises reserves the right to accept the cancellation of any order. We also reserve the right to waive off or modify the time window or cancellation fee from time to time.

Returns Policy

Returns is a scheme provided by respective sellers directly under this policy in terms of which the option of exchange, replacement and/ or refund is offered by the respective sellers to you.

All products listed under a particular category may not have the same returns policy. For all products, the returns/replacement policy provided on the product page shall prevail over the general returns policy.

Return Conditions

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

• Items must be returned within 7 days of delivery
• Items must be in original condition with all tags attached
• Original packaging must be intact
• Proof of purchase is required

Return Process

To start a return, you can contact us at nishok0912@gmail.com. Please note that returns will need to be sent to the following address:

Return Address: No : 70/47, Vivekanandar street, Lakshmipuram, Chennai - 600099

If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Welcome to Our Help Center

Welcome to the Nishok Enterprises Help Center! Find answers to common questions about orders, payments, deliveries, and returns. Our support team is available to assist you with any issues or queries.

• Check your order details under "Track Your Order."
• For damaged or missing items, contact our customer service via WhatsApp or email.
• For product inquiries, reach out to us directly from the Contact section.

Frequently Asked Questions

• How can I track my order? - You can track your order using the tracking link sent to your email or WhatsApp.
• What payment methods do you accept? - We accept all major credit/debit cards, UPI, net banking, and cash on delivery.
• How long does delivery take? - Standard delivery takes 3-7 business days depending on your location.
• Can I modify my order after placing it? - You can modify your order within 1 hour of placing it by contacting our customer service.
• Do you deliver to my area? - We deliver across India. Please check your pincode on the product page for delivery availability.

Shipping Information

We deliver across India with reliable logistics partners. Orders are processed within 24–48 hours and shipped based on your location and product availability.

• Standard delivery: 3–7 business days.
• Express shipping available for select locations.
• Free delivery for bulk or recurring orders (as per policy).

Shipping Charges

Shipping charges vary based on the following factors:

• Order value - Free shipping on orders above ₹499
• Delivery location - Remote areas may have additional charges
• Product size and weight - Bulkier items may have higher shipping costs

International Shipping

Currently, we only ship within India. We are working on expanding our services to international locations in the near future.

Track Your Order

Track your shipment status in real-time using your order ID and registered mobile number. Once your order is shipped, you'll receive a tracking link via WhatsApp or email.

If you have any difficulty tracking your order, please contact our support team for assistance.

How to Track Your Order

You can track your order using any of the following methods:

• Use the tracking link sent to your email or WhatsApp
• Contact our customer service with your order ID
• Check your account dashboard if you've created an account with us

Order Status Definitions

• Processing: Your order is being prepared for shipment
• Shipped: Your order has left our warehouse
• Out for Delivery: Your order is with the delivery partner and will reach you soon
• Delivered: Your order has been successfully delivered

Contact Support